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Privacy Policy

Welcome to the S9 Muses Privacy Policy.

S9 Muses respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

  1. Important information & who we are

    1. Purpose of this Privacy Policy

      This Privacy Policy aims to give you information on how S9 Muses collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this Privacy Policy together with any other Privacy Policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other policies and is not intended to override them. 
    2. Controller

      S9 Muses is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this Privacy Policy). We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the privacy manager using the details set out below.
      Full Name: Sita Shah
      Title of data privacy manager: Director
      Email address: sita@s9muses.com
      Postal address: S9 Muses Ltd, P.O. Box 779, Rickmansworth, WD3 0NG, UK 
    3. Changes to the Privacy Policy and your duty to inform us of changes

      This version was last updated on 25th May 2018. We may periodically update this Privacy Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. 
    4. Third Party Links 

      Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  2. The data we collect about you

    Personal data, or personal information, means any information about an individual from which that persons can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

    • Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender;
    • Contact Data includes billing address, delivery address, email address and telephone number;
    • Financial Data includes payment details. We partner with Sage pay and PayPal to provide real time, easy-to-use payment facilities. Their secure server software guarantees to protect your information whenever you place an order with us or access your account details. This software encrypts the information you input before it is sent from your browser to us to minimise the risk of this being intercepted before we receive it;
    • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us;
    • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on devices you use to access this website;
    • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
    • Usage Data includes information about how you use our website, product and services;
    • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties, and your communication preferences.
      We also collect, use and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this Privacy Policy. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
    1. If you fail to provide personal data

      Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (e.g., to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
  3. How is your personal data collected

    We use different methods to collect data from and about you, including through:
    • Direct interactions

      You may give us your Identity, Contact and Profile Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you: 
    1. Buy one of our products or services; 
    2. Create an account on our website;
    3.  Subscribe to our service or publications; 
    4. Request marketing to be sent to you; 
    5. Enter a promotion or survey; 
    6. Give us some feedback. 
    • Automated technologies or interactions

      As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see further details about cookies in paragraph 5, below. 
    • Third parties or publicly available sources

      We may receive personal data about you from advertising networks and social media platforms, such as Facebook, Instagram, Twitter and Pinterest.
  4. How we may use your personal information
    1. How we will use your personal information

      We will use the personal information you provide to us:
      • To supply the products to you;
      • To process your payment for the products;
      • If you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us; 
      • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests; 
      • Where we need to comply with a legal or regulatory obligation. 
    2. Purposes for which we may use your personal data

      We have set out below, in a table format, a description of all the ways we plan to use personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

      Purpose/Activity

      Type of data

      Lawful basis for processing, including basis of legitimate interest

      To register you as a new customer

      (a) Identity

      (b) Contact

      Performance of a contract with you

      To process and deliver your order including:

      (a) Manage payments, fees and charges

      (b) Collect and recover money owed to us

      (a) Identity

      (b) Contact

      (c) Financial

      (d) Transaction

      (e) Marketing and Communications

      (a) Performance of a contract with you

      (b) Necessary for our legitimate interests (to recover debts due to us)

      To manage our relationship with you which will include:

      (a) Notifying you about changes to our terms or Privacy Policy

      (b) Asking you to leave a review or take a survey

      (a) Identity

      (b) Contact

      (c) Profile

      (d) Marketing and communications

      (a) Performance of a contract with you

      (b) Necessary to comply with a legal obligation

      (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

      To enable you to partake in any competition or complete a survey

      (a) Identity

      (b) Contact

      (c) Profile

      (d) Usage

      (e) Marketing and communications

      (a) Performance of a contract with you

      (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

      To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

      (a) Identity

      (b) Contact

      (c) Technical

      (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

      (b) Necessary to comply with a legal obligation

      To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

      (a) Identity

      (b) Contact

      (c) Profile

      (d) Usage

      (e) Marketing and communications

      (f) Technical

      Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

      To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

      (a) Technical

      (b) Usage

      Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

      To make suggestions and recommendations to you about goods or services that may be of interest to you

      (a) Identity

      (b) Contact

      (c) Technical

      (d) Usage

      (e) Profile

      Necessary for our legitimate interests (to develop our products/services and grow our business)

  5. Marketing

    We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
     
    • Promotional offers from us

      We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased goods from us and, in each case, you have not opted out of receiving that marketing. 
    • Opting out

      You can ask us to stop sending you marketing messages at any time by writing to or emailing us at info@S9Muses.com. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, product experience or other transactions. 
    • Cookies

      We use cookies and similar technologies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognise you when you return. We use cookies to better understand your use of our website so that we may continue to refine and improve the website. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features on our website. The information collected through cookies may be combined with other identifiable personal information (such as demographic information) from our records. We may use this combined information for future marketing initiatives and to help us improve our website presentation. A list of cookies which we collect and what information they store can be found in the glossary (paragraph 11) section below. 
    • Change of purpose

      We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
  6. Disclosures of your personal data

    We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above. 
    • External Third Parties as set out in the Glossary below; 
    • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use personal data in the same way as set out in the Privacy Policy.

      We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
  7. International Transfers

    We do not transfer your personal data outside the European Economic Area (EEA).
  8. Data security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
  9. Data retention

    By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for tax purposes.

    In some circumstances, you can ask us to delete your data; see Request Erasure below for further information.

    In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
  10. Your legal rights

    Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
    • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it; 
    • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us; 
    • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons that will be notified to you, if applicable, at the time of your request; 
    • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation that makes you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information, which override your rights and freedoms; 
    • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it; 
    • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information that you initially provided consent for us to use, or where we used the information to perform a contract with you; 
    • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
      If you wish to exercise any of the rights set out above, please contact us. 
    1. No fee usually required

      You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
    2. What we may need from you

      We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
    3. Time limit to respond

      We try to respond to all legitimate requests within 1 month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
  11. Glossary

    Legitimate Interest
    means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

    Performance of Contract
    means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

    Comply with a legal or regulatory obligation
    means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

    External Third Parties
     
    • Service providers, acting as processors, based in the United Kingdom who provide IT, system and web administration services; 
    • Postal providers, acting as processors, based in the United Kingdom who provide product delivery services; 
    • HM Revenue & Customs, acting as processors or joint controllers, regulators and other authorities based in the United Kingdom.
    • Cookies

      Cookie Name

      Cookie Description

      FORM_KEY

      Stores randomly generated key used to prevent forged requests.

      PHPSESSID

      Your session ID on the server.

      GUEST-VIEW

      Allows guests to view and edit their orders.

      PERSISTENT_SHOPPING_CART

      A link to information about your cart and viewing history, if you have asked for this.

      STF

      Information on products you have emailed to friends.

      STORE

      The store view or language you have selected.

      USER_ALLOWED_SAVE_COOKIE

      Indicates whether a customer allowed to use cookies.

      MAGE-CACHE-SESSID

      Facilitates caching of content on the browser to make pages load faster.

      MAGE-CACHE-STORAGE

      Facilitates caching of content on the browser to make pages load faster.

      MAGE-CACHE-STORAGE-SECTION-INVALIDATION

      Facilitates caching of content on the browser to make pages load faster.

      MAGE-CACHE-TIMEOUT

      Facilitates caching of content on the browser to make pages load faster.

      SECTION-DATA-IDS

      Facilitates caching of content on the browser to make pages load faster.

      PRIVATE_CONTENT_VERSION

      Facilitates caching of content on the browser to make pages load faster.

      X-MAGENTO-VARY

      Facilitates caching of content on the server to make pages load faster.

      MAGE-TRANSLATION-FILE-VERSION

      Facilitates translation of content to other languages.

      MAGE-TRANSLATION-STORAGE

      Facilitates translation of content to other languages.

      _ga

      Google analytics

      _gat

      Google analytics