Terms & Conditions
S9 Muses Limited's website and services are available to you in accordance with the following terms and conditions.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
We may modify these terms and conditions from time to time and so request that you review these before placing an order with us. Any changes made after you have placed an order will not affect your order unless we are required to make the change by law.
By using our website you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions then please do not use our website and/or services.
INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are. We are S9 Muses Limited, a company registered in England and Wales. Our company registration number is 09707889 and our registered office is at: 1st Floor Roxburghe House, 273–287 Regent Street, London, W1B 2HA, United Kingdom. We are VAT registered and our number is GB 231932131.
How to contact us. You can contact us by writing to us at info@S9Muses.com or at our postal address: S9 Muses Ltd, P.O. Box 779, Rickmansworth, WD3 0NG, UK.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
OUR CONTRACT WITH YOU
How we will accept your order. Once you have made your choice and your order has been placed and paid for, you will receive an email confirming the details of your order. Our acceptance of your order will take place once payment has been processed, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will refund you the price paid for the product. This might be because the product is out of stock, because of unexpected limits on our resources that we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. Please note that although we accept returns, we do monitor the number of returns made by an individual and reserve the right to reject your order if products are returned repeatedly; please see our Delivery and Returns page for more information.
Your order number. We will assign an order number to your order and this will be included in the email that we send confirming your order details. Please state this order number whenever you contact us about your order.
We sell worldwide. Our website is for the promotion of our products worldwide. Please refer to our Delivery and Returns page with respect to delivery of our products.
Availability. Many of our products featured on our website are offered in limited quantities and, therefore, are limited in availability. This may mean that once a product has sold out we may not be able to re-sell the same product again. Should you place an order for a product displayed on our website that is out of stock, we will notify you as soon as possible and refund any money paid.
Products may vary slightly from their pictures. We make all reasonable attempts to ensure all information provided on our website is correct and up-to-date. This information includes:
- (a) Product description and specifications;
- (b) Pricing and delivery charges;
- (c) The use of photographic images to show accurate product detail and colour.
Please note we take every care to ensure that descriptions and specifications on our website are accurate and they are not intended to be binding, and are for the purpose of general information.
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Fabric and Printing disclaimer. We use premium fabrics for all designer garments. For certain designers who use the method of hand block printing, tie and dye, embroidery and other techniques, the garments may marginally vary in each batch of print. All photographs are for representation purpose only and are as close as possible to the original product ordered, but may have marginal colour variations from the actual product.
If the product has an 'all over print design', the positioning of artwork may be different from that as displayed on our website.
Taking care of your product. Many of the products displayed on our website are hand- crafted and made using handloom and/or organic fabrics. We request you to look after each product with utmost care. Specific care instructions for each product are available on our website. Please do read these carefully. Some products are dry clean or hand wash only.
With handloom products, there is bound to be slight colour bleeding for the first few washes for certain colours only. So please follow the wash care instructions mentioned. With each wash the fabric gets softer.
Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
Making sure your measurements are accurate. Please refer to the indicated size chart specific for each clothing product. The size charts vary from item to item, and designer to designer. If in doubt, please refer to our size guide that shows you how to take the relevant measurements.
YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else that would be necessary as a result of your requested change, and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – your rights to end the contract).
We insure each purchase during the time it is in transit until it is delivered to you. We require a signature for any products delivered, at which point responsibility for your products passes to you. If you have specified a recipient who is not you for delivery purposes (e.g., as a gift), then you accept that evidence of a signature by the other recipient (or at that delivery address) is evidence of delivery, at which point the responsibility of the products will transfer.
Please note that we aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. S9 Muses Ltd are not responsible for any delays caused by destination customs clearance processes, or any other reason out of our control.
YOUR RIGHTS TO END THE CONTRACT
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract:
- (a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 10;
- (b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 7.2;
- (c) If you have just changed your mind about the product, refer to our Delivery and Returns page. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
- (d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.3.
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any products that have not been provided. The reasons are:
- (a) We have told you about an upcoming change to the product or these terms that you do not agree to;
- (b) We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
- (c) There is a risk that supply of the products may be significantly delayed because of events outside our control;
- (d) We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 48 hours;
- (e) You have a legal right to end the contract because of something we have done wrong.
Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 7.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract. Please see our Delivery and Returns page for further information.
HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
Tell us you want to end the contract. To end the contract with us, please quote your order number and let us know by doing one of the following:
- (a) Email us at info@S9Muses.com. Please provide your name, home address, details of the order and, where available, your phone number.
- (b) Online. Download and complete the form on our website and email this to info@S9Muses.com.
- (c) By post. Print off the form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
OUR RIGHTS TO END THE CONTRACT
We may end the contract if you break it. We may end the contract for a product at any time by writing to you if (but not limited to):
- (a) You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
- (b) You do not, within a reasonable time, allow us to deliver the products to you;
- (c) You do not, within a reasonable time, allow us access to your premises to supply the services.
You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1, we will refund any money you have paid for products we have not provided but we may deduct or charge you as compensation for the net costs we will incur as a result of you breaking the contract.
We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know as soon as reasonably possible of our stopping the supply of the product and will refund any sums you have paid for products that will not be provided.
IF THERE IS A PROBLEM WITH THE PRODUCT
How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can write to us at info@S9Muses.com and at our postal address: S9 Muses Ltd, P.O. Box 779, Rickmansworth, WD3 0NG, UK.
Faulty products. In the unfortunate event that the product arrives damaged and/or faulty, please contact us within 48 hours of receipt of the product by writing to us at info@S9Muses.com or at our postal address: S9 Muses Ltd, P.O. Box 779, Rickmansworth, WD3 0NG, UK. In order for us to provide an efficient service, we request that you provide us with photographs of the damage or fault. Please note that goods are considered faulty if they are received damaged. Products that are damaged as a result of normal wear and tear are not considered faulty. If you would like to exchange a faulty product instead of obtaining a refund, then please be aware that we can only replace it for the same product in the same size subject to availability. Where possible, we will offer to repair the faulty product.
Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you must post them back to us. We will pay the costs of postage. Please see our Returns section for a guide on how to return your product.
PRICE AND PAYMENT
Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see clause 11.6 for what happens if we discover an error in the price of the product you order.
For UK deliveries. Product prices displayed are inclusive of all taxes and duties.
International shipping rate. Once you enter your delivery address at checkout, our website will automatically calculate the weight of your order and provide the cost of delivery.
For International deliveries. Most countries are shipped on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on info@S9Muses.com or at our postal address: S9 Muses Ltd, P.O. Box 779, Rickmansworth, WD3 0NG, UK. We will not be liable for any late payment of duties and taxes.
We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product before the change in the rate of VAT takes effect.
What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. Where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we dispatch your order. Should you not want to proceed with your order once we have informed you of the correct price, then you may wish to cancel your order in accordance with Clauses 7 and 8.
When you must pay and how you must pay. We offer safe and secure credit and debit card options for Visa, Maestro, Amex, MasterCard, JCB and Diners Club International holders. You must pay for the products for the order to go through.
International payments. International credit card providers or banks outside of the UK will determine their own exchange rates and charges that you will be liable to pay. We have no control over such rates and charges.
What to do if you think the order charge is wrong. If you think the order charge is wrong, please contact us promptly to let us know.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen; for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
LIMITATION OF LIABILITY
This clause sets out the entire financial liability of the parties to each other in respect of:
- (a) Any breach of this agreement;
- (b) Any use made of the products by the Customer;
- (c) Any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
Nothing in this agreement shall limit or exclude the liability of each party for:
- (a) Death or personal injury resulting from negligence; or
- (b) Fraud or fraudulent misrepresentation; or
- (c) Breach of terms implied by section 12 of the Sale of Goods Act 1979; or
- (d) Breach of section 2 of the Consumer Protection Act 1987.
Without prejudice to clause 13.2, we will not be liable to you, whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any (but not limited to):
- (a) An allergic reaction/rash from use of our products;
- (b) Any loss of profit;
- (c) Any loss of business or goodwill;
- (d) Any special, indirect or consequential damage or loss.
INTELLECTUAL PROPERTY We are the owner or the licensee of all intellectual property rights on our website and in all displayed material, including S9 Muses Limited software and all HTML and other codes contained in our website. These materials are protected by copyright laws and treaties around the world. All such rights are reserved. You are permitted to use the content and material of our website only as expressly authorised by us. Any reproduction or redistribution of our material is prohibited and may result in civil and criminal penalties. If you print off, copy or download any part of our website, your right to use our website will cease immediately and you must return or destroy any copies of our materials you have made. Violators will be prosecuted to the fullest extent under the applicable law.
The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied that the content on our site is accurate, complete or up-to- date.
We reserve the right not to publish or to remove any comments that we believe to be unlawful. These include, but not limited to, religious, racial, defamatory, and libellous comments. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
Our website if for personal use only and it is prohibited to use any material on our website for commercial purposes, including advertising.
OTHER IMPORTANT TERMS
Entire agreement. These terms and conditions constitute the entire agreement between you and us. We reserve the right to vary the terms from time to time without notice, with such variations becoming effective immediately upon being updated on our website. By continuing to use our website you will be deemed to accept such variations.
Indemnification. You agree to indemnify, defend and hold us harmless from and all losses, expenses, damages and costs, including reasonable legal fees resulting from any violation of these terms and conditions, your use of our website or any activity related to your account by any other person accessing our website using your account.
Correspondence. Although we will make every effort to respond quickly to applicable email messages, we are under no obligation to respond to all pieces of correspondence received through our website, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. Whilst we welcome your comments and feedback regarding our website, our products and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials or information via our website or any email connection. Please note that all of your comments, feedback, ideas, suggestions and other submissions that are disclosed or submitted to us through our website shall become and remain the property of us. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of you breaking this contract, it will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the Chartered Trading Standards Institute. You can contact their helpdesk on 0345 404 0506. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform. Please be aware that we are under no obligation to agree to use the Alternative Dispute Resolution procedure.